Welcome Email Sequence For Service Businesses


Turn subscribers into clients with strategic email sequences, starting with an engaging welcome email sequence to build trust and authority and nurture your new leads.

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Tiffany Barlett digital marketing specialist on black background


Your first impression matters


Imagine you're inviting a new friend over to your house for the first time. You want them to feel welcome and comfortable, right? A welcome email sequence is like a friendly handshake for your business. It's a series of emails sent to new customers to say hello, introduce your business, and show them why they should choose you.

  • Make new customers feel special and show them you're excited to have them on board.
  • Build trust by showing your expertise and knowledge.
  • Help new subscribers understand your services better.
  • Give them a snapshot of who you are.
  • Explain how you can help them and how have helped others like them
  • Give them the opportunity to book in with you

Who is this welcome email service for?

Marketing agency directors, Private practice owners, Accountancy Directors, Mortgage Advisors, Health coaches, Business advisors, Business coaches... If you offer professional services or coaching and need to make sure your new subscribers feel welcome and know how you can help. This welcome sequence setup or optimization is for you.

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Your welcome email sequence will help you:

  • Welcome new subscribers
  • Make a strong first impression
  • Build authority and trust
  • Turn followers and website visitors into clients
  • Increase engagement (open, clicks, or replies)
  • Getting leads and engagement from email marketing

What you get from your welcome email setup

4 welcome emails
4 emails that deliver your lead magnet (if you have one), introduces you and your services, makes them feel welcome and seen, and show how they can take the next step.  Includes setup.
Onboarding
An onboarding quiz and call that ensures I have all the info I need. Including consistent branding. Your emails will match your business's style and look.
Up to 2 revisions
Up to 2 rounds of feedback, during the project, to ensure it includes those special touches only you know. I test the email sequence in your platform before making it live.
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The welcome sequence setup process

  • Onboarding/Initial call (30 minutes) Proposal sent with timelines, cost, and any details
  • Proposal accepted
  • 50% invoice paid and onboarding form
  • Welcome sequence delivered
  • Final invoice paid and offboarding form
  • Run-through and offboarding call and questions (30 - 40 mins)
Welcome email setup process
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Auckland Email Marketing Specialist

Your welcome sequence is written, designed and setup in your email marketing platform by me. Hello I'm Tiffany, an Auckland based New Zealand Email Marketing Specialist. 

Tiffany Barlett digital marketing specialist on black background

I've worked as an in-house digital marketing specialist for many Auckland small businesses. Most were service businesses. So I'm not only an email marketing specialist but also a certified Digital Marketing Professional. I know how other digital channels support email list growth and small business marketing.

I understand the cost pressures of New Zealand but also the number 8 wired approach that we came from. Want to get to know me better? Check out my about page. 



What's included?

  • Welcome emails written by me
  • Your welcome email sequence setup in your email marketing platform
  • On brand design of a welcome email template in your email platform
  • Welcome emails tested prior to making the email automation live.
  • 2 rounds of revision during the duration of the project.
  • I will do a short email account audit to identify any critical issues that may impact the project (note this is only if you don't have the combined email strategy and welcome sequence project).
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What my clients say

   Tiffany is a very experienced email marketer and copywriter. We used her to help set up our own MailChimp accounts, import our lists and get started with a Welcome series. It was a relief to have an expert come in and take care of these things. Highly recommend Tiffany!   
Kim Voon, Marketing Agency Managing Director
   Working with Tiffany has solved a problem for me that I have sat on for about three years. I wanted to generate welcome emails and always found it was in my too hard basket so I asked Tiffany to help me create these. She was able to create a welcome sequence that sounds just like I wrote it. Thanks for your wonderful support with this project.   
Kathy Shaw, Registered Nurse and Health Coach

Frequently Asked Questions

Is the email marketing welcome sequence going to look and sound like my brand?

Yes, that is essential. This is why I ask questions, conduct an audit of your content and branding and ask you to deliver your branding information (logo, an image of you, information that gives people a snapshot of who you are).

Is your welcome sequence setup suitable for for B2B service businesses?

Yes, I’ve worked with a lot of service-based businesses including B2B and B2C.

Why is having a welcome sequence important for service-based businesses?

Imagine you're the person at the door (aka a new subscriber) and you don't get a response. You might feel ignored or unimportant. But with a welcome sequence, you can show your subscribers that you care and that they made the right choice.

What is not included?

  • Your lead magnet creation (this is an additional service we can add on to your project). 
  • Landing page creation. If you don't have a signup form then I may setup a very basic one. 
  • Any ongoing services including reporting, calls, or sending your weekly emails. 
  • Importing email addresses or list management . 
    • Note: I can either quote for these additional services, or recommend someone that offers them (I have industry connections). I am setting up some new services including reporting in the new year. When I start a strategy or strategy refresh project and update your email content calendar I update your reporting. If that’s something you’re interested in we can discuss that on your call.
    How long after they subscribe will they get my emails?

    Your email marketing system will automatically send the welcome emails. When someone joins your list via your website or sign up form they will be sent the emails within 5 minutes. It can take longer if your form on your website is using a plugin like gravity forms or if their connection is slow. But as long as they’re joining your list they will receive the welcome email in approximately 5 minutes. If they don’t then the sequence may have broken (rarely happens) or most likely your email has been sent but has been caught in their junk folder (occasionally happens). 

    Both of these are unlikely when the sequence is first set up. However, if you find this down the track contact me to book in an audit or new project as something may have changed with your account.

    Do you create emails for product based businesses?

    No, I'm an email marketing specialist for service based businesses. However, I know international and NZ-based email marketing specialists that serve produce based businesses

    Do you write the welcome emails?


    Yes, I sure do. I'm one of Auckland email marketing specialists that do write and create the welcome emails in your email marketing platform (e.g. Mailchimp). However, if you would prefer to write the emails or you have a conversion copywriter that you'd like to use then that's fine too. We can setup a custom service where I setup the automation and design and you provide the copy.

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    Enquire about the welcome email sequence service

    Contact me to ask a question about the welcome sequence service
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